Data Deletion Instructions
Use this page when you need to request deletion of account data or personal information connected to Club Mnagement Software.
How to request deletion
Send a deletion request to [email protected] using the email address connected to your Club Mnagement Software account. Include your academy name, account email, and a short description of the data you want deleted.
Verification
We verify deletion requests before processing them to protect academy, student, guardian, coach, and staff data from unauthorized deletion.
What may be deleted
- User profile and login records that are no longer required.
- Academy operational data when requested by an authorized academy owner.
- Meta/WhatsApp integration tokens and connection identifiers for a disconnected academy.
- Communication preferences and message records when deletion is legally and operationally permitted.
Retention exceptions
Some information may be retained if required for legal, accounting, security, audit, backup, dispute-resolution, or fraud-prevention purposes. Backup copies may remain for a limited period until normal backup rotation removes them.
Processing time
We aim to respond to verified deletion requests within 30 days, unless a longer period is required by law or by the complexity of the request.